Subject - Eastserve
ReplyPosted : (Saturday 15th March 2008 ) (Anonymous Posting)I agree wholeheartedly with the original post, and did complain to a manager - Tony Kelso. He did F all, and my connection was only re-established when I complained to New Deal for Communities. Since lodging a complaint with an external body my internet connection comes and goes of its own free will.Eastserve are an abhorration, and would advise anyone who has problems with them to write to Cllr Swannick at MCC, Town Hall.
ReplyReply Posted: (Tuesday 18th March 2008 ) By - Anon (Unregistered User)
Eastserve
As far as i am aware Tony Kelso isn't, and has never been a manager so it is very wrong for to blame an individual in this way. Judging by general responses on this forum you are by far in the minority of people people with a bad internet connection, and judging by your use of language and apparent attitude problem, you come across as someone who probably complains about everything in life and will never be happy...I for one have rarely had any problems regarding Eastserve's service or customer service on the odd occasion I have had an issue. Perhaps because Eastserve in run by manchester city coucil you feel you throw your weight around and whinge to them at will.... just try that if you were on BT or Virgin Media. It is people like you that stifle these projects and ultimatly cause there dimise.
ReplyReply Posted: (Tuesday 18th March 2008 )
By - ace (Unregistered User)
Eastserve
I Dont agree that this person is the only one of a few who have problems with eastserve and its terrible service.i have recomended eastserve from day one with the hope that their service and connection would get better? i was wrong this service is worse than ever with eastserve giving a really poor service i know of a lot of people who have dumped eastserve over the years and i know people who like myself put up with this terrible service because we dont have a phone line into the house.So dont kid yourself that eastserve only have a couple of customers who are not satisfied with their service.to put it bluntly its garbage and i now only use it as a mail/newspaper service,because its useless to download anything of any size.i know some people paying £20 a month who would be better off paying the £6 for what its worth.Ace.......................................
PS my connection was off for two days on the openshaw access point and i was lead to beleive the problem lay at my end when i phoned the eastserve helpline.(they always blame it on your connection never their fault) but a miracle happened within a hour my connection fixed itself??? a miricle indeed. EASTSERVE TRY TELLING THE CUSTOMERS THE TRUTH,YOU MAKE A LOT OF MISTAKES.........
Reply Posted: (Tuesday 18th March 2008 ) By - techguy (Unregistered User)
Eastserve
The text of this posting has been deleted by the moderatorReply Posted: (Thursday 20th March 2008 ) By - Techboy (Unregistered User)
Eastserve
You know, for people who think you know what’s going on, you know [expletive deleted]. You know nothing of how it’s funded or run now so shut the [expletive deleted] up. You seem to forget why this whole project got off the ground???? to assist in making people more ICT aware, and it looks like it did just that by the people who kick the project when it’s down. It’s never going to compare to the BT's/Virgin/TalkTalks so do one to the numpteys that fink it is!!! What it has done is bring a far reaching community together and never professed to be on the same par as a BT/Virgin ISP and as much as ACE goes on about he only uses it for email and news, he's still with Eastserve because it still provides the basics, no phone line and an instant and flexible service. In stead of knocking it, former customers should be praising it for the awareness and footing it has given them. So a big applause to the Eastserve project for giving us the voice we have now, be it negative or positive, I applaud you....Thank YouAdvertisement
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